Advice from Premier Homecare on how to deal with the most common objections from relatives and loved ones to private care services in Bristol
We often find when talking to the relatives of clients, that their loved ones give common objections to utilising private care services in Bristol.
There can sometimes be a perception from the loved one that they will lose their independence, or that our award-winning care team might not be able to deliver the same level of care as relatives and close friends.
It’s normal for an elderly relative to have concerns about appointing a Bristol private care company to deliver care services in their home.
We recently produced a free and comprehensive PDF download entitled “I don’t need any help! A guide to help you answer your loved ones concerns and objections to care at home” which addresses the main objections usually given to relatives looking for care services for loved ones.
We’re going to run through each objection in a series of News posts in coming weeks, to provide free advice and peace-of-mind for those in this position.
So, this week we’ll start with the first three objections:
“Why do I need to plan ahead and research care options?”
Family and friends are taking more responsibility than ever before, in the decision-making process regarding a relative or friend’s care. Having to make a decision about care services during a time of crisis is incredibly stressful; homecare services often require some notice to set up care, so it is a good idea to try to plan ahead.
Home care can provide a less expensive alternative to residential care homes, and allows the relative or friend to stay in their own familiar surroundings.
Researching ahead also gives added peace of mind. Visits can be organised at a low level initially (one call for week, for example) until trust has been built with one of our fully-qualified support workers and care assistants.
“How can I encourage a family member or friend to accept help?”
Some elderly clients can be unaware that they need care services, or they might feel uncomfortable at the prospect of a ‘stranger’ in their house.
Once a rapport has been built between a client and one of our award-winning carers, it’s highly likely a client will feel more comfortable receiving private care.
All Premier Homecare care workers in Bristol undergo a criminal record check (Disclosure and Barring Service check) and a face-to-face interview with two independent references being taken up, before employment is offered.
Our care workers are all thoroughly trained and receive ongoing supervision.
“Is it important to discuss care options and preferences with loved ones?”
In our experience, as an award-winning and CQC-Rated Outstanding provider of care services in Bristol, we believe fully involving the person who is to receive the care at home is critical in any decision-making.
It is also important to discuss feelings and preferences for care with loved ones, so everyone involved understands the reasons why professional home care is being sought. It is very important, as a relative or friend, to let your feelings be known, which might help to explain why assistance is being sought in the first place.
Communication is vital for all parties, to ensure that the best outcomes for all are achieved.
We’ll cover another set of common objections and questions encountered from relatives and loved ones in another News post, so please keep an eye on our Bristol Home Care Blog here.
If you’re looking for care services in Bristol for a loved one, but are unsure of how to deal with objections from them, download and read the full guide here.
To have an informal chat about our award-winning Bristol care services, please feel free to ring our Westbury-on-Trym office on 0117 959 2013 today.
To get in touch with us and discuss care services in Bristol available with Premier Homecare, please contact us here.