Advice from leading independent care provider in Bristol Premier Homecare on dealing with common objections to home care
As a management team at Premier Homecare we often deal with common objections to our independent care services in Bristol from private clients, when a relative or a loved one is trying to arrange their care and support.
So, this week we’ll continue with the final set of objections:
“Why is it important for the care service provider to demonstrate good communications?”
We believe it’s critical that you and your relative have full confidence in our award-winning independent care team in Bristol. We will always help and assist with requests, and in providing ‘joined-up-care’ by contacting other parties such as Doctors, District Nurses and other health professionals, as well as emergency services if and when necessary.
Our communication structure includes the Premier Homecare Management Team, our Helpdesk facility, and our On-Call out-of-hours service.
We also review and change the private care needs of your loved one over time in a structured way, but also have an on-call professional available 24/7 to respond and help with any unplanned changes or emergencies.
“How do we recruit and train carers?”
It’s vital to learn about any independent care provider in Bristol, and how their recruitment and vetting policy works, as well as establishing how they train and support suitable carers to deliver private care services in BS postcodes.
All of Premier Homecare’s carers are screened and DBS checked – the Disclosure & Barring Service (DBS) helps employers make safer recruitment decisions, and helps prevent unsuitable people from working with vulnerable people such as the elderly.
Premier Homecare care workers and support assistants complete a three-month induction programme, shadowing with senior staff and receiving specialist training in areas such as moving and handling, administering medication, and first aid.
All of our carers must also successfully complete the industry-recognised Care Certificate, which equips health and care workers with the knowledge and skills needed to provide safe and compassionate care to all clients.
Furthermore, Premier Homecare care assistants also receive regular and ongoing support and supervision whilst undertaking calls with private clients.
“Why is it important to have Risk Assessments and Quality Reviews?
Premier Homecare has robust procedures in place to Risk Assess every client as well as the client’s home. The Assessments are regularly reviewed to ensure a high-quality service is provided and maintained.
A member of the Premier Homecare Management Team will keep in contact with all clients on a frequent basis, and collect feedback from carer visits to the client. We also keep communication lines open with relatives, GPs, and other health professionals involved in providing health, care and support to clients.
We carry out a six-week Quality Review once a care package is in place, to ensure that a client’s needs are being met, whilst all of our client Care Plans are regularly updated from feedback provided or requests for changes.
Premier Homecare also carry out announced and unannounced checks on all of care staff, care workers, and support assistants in Bristol.
If you’re looking for independent care services in Bristol for a loved one, but are unsure of how to deal with some of the objections you might face, download and read the full guide here.
To have an informal chat about our award-winning private care services in Bristol, please feel free to ring our Westbury-on-Trym office on 0117 959 2013 today.
To get in touch with us and discuss the range of independent care services in Bristol available with Premier Homecare, please contact us here.