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Premier Homecare Customer and Carer Reviews

At Premier Homecare we offer personal and professional home care services to you and your family in Bristol and South Gloucestershire. We aim to deliver outstanding and award-winning quality care to every client whether we visit once a week or every single day. We take client satisfaction very seriously – which is why we are respected, and more importantly recommended, by clients and healthcare professionals alike. We talk to and seek the views of our clients and carers on a regular basis.

This ensures we are listening to their needs and maintaining excellent standards……however the most valuable feedback is that sent directly to us or independently posted on sites such as Google or the Good Care Guide. Below is a compilation of some of the client and carer reviews we have received.

The compassion, patience and kindness shown to my elderly mother

The compassion, patience and kindness shown to my elderly Mother enabled her to stay in her own home.....

The staff got to know my Mum and would talk to her about her past, and more importantly listened to her experiences. The relationship that was built up between my Mum and the carers was special.At the end of her life my Mum was able to be at home where she wanted to be. Without the excellent support from her carers this wouldn't have been possible. She had 4 visits a day, which meant that there was a continuity of care, also Mum looked forward to seeing them. If there was ever a problem, the office were quick to inform us so it could be rectified. The office staff are approachable, friendly and efficient. In our experience no problem was too small to be dealt with. Their professionalism was outstanding. We will as a family never forget their kindness.

Anonymous-Good Care Guide

Commendable caring

Thanks to Premier Homecare, our feisty, 90-year old aunt can continue to stay in her own home and retain her much-valued independence.....

Though the rest of us from the family live thousands of miles away, we are reassured that our loved one is in good hands, not least because of the prompt and detailed reportage. The trained carers are cheerful, kind and capable. Moreover, the consideration, empathy and personal interest that the senior staff have displayed, is remarkable and in no way compromises their excellent professionalism in all matters. Recently, I was able to observe the caring first-hand and would highly recommend this service, to those looking for additional help; after a crisis ( e.g. hospitalisation), or as a long-term arrangement.

Reviewed by Feruzan Mehta Atal-Good Care Guide

Excellent care for my Mum

Premier cared for my mum and sister for a year.....

The quality of care was excellent and both Mum and my sister enjoyed seeing the carers who generally remained constant.This meant my mother who has Alzheimer's got to know and remember the carers.
The carers always appeared to enjoy their work and did mention on several occasions what a good company Premier were to work for and it showed.
Having such a caring company in place allowed us as family members to feel confident about the care mum was receiving.If Premier were concerned about Mum they rang straight away and if times of visits changed I was contacted as well.
Thank you so much Premier.

Anonymous-Good Care Guide

Highly recommended home care provider

I have been extremely pleased with the care given to my mother over the last nine months.....

My Mum was very reluctant to have carers in her home but from day one she loved them and wondered how she'd managed before . Every carer she had was kind, compassionate and treated her with dignity. Nothing was too much trouble for any of them. I was also very impressed with the professionalism of Premier Homecare. If the carers had any concerns, not only did they record them in Mum's file but the office would ring me to inform me. It gave me huge peace of mind to know that she was being so well looked after. For that reason alone I consider their services very good value for money. They may not be the cheapest company around but you get what you pay for. They were recommended to me by a friend whose Mum had needed their services and I have in turn recommended them to another friend for his Mum and would not hesitate to do so again in the future.

Reviewed by Debra Lloyd-Good Care Guide

10 years of reliable service from Premier Homecare

I have had Premier Homecare for nearly ten years to do most of my care.....

During that time I have not been let down once by Premier, which gives me and my family peace of mind. Premier keep to their scheduled times nearly always. If they have to change my times, they consult me beforehand. I greatly value this, because I can plan my day properly knowing Premier carers will be here at the right time. Most carers from Premier are of a very high standard. I normally have the same group of carers all the time, even when carers are on holiday or off sick. I am speech impaired, Premier understand I need continuity of carers, which makes my life much easier and less stressful. When a new carer is introduced to me, the new carer shadows a senior carer who has worked with me many times before. Again, making my life so much easier, not having to explain everything to new carers. My careplan from Premier is very in depth yet comprehensive; detailing my daily 
routines and preferences; enabling carers to do things the way I prefer them to be done. The office staff contact me directly by email, instead of contacting me via a third party, putting me in control. Premier office staff are in touch with what is happening, and deal with things efficiently, promptly and with the highest degree of respect. In my experience, an agency can have brilliant carers; but if the agency isn't run well; it has adverse effects on my life. Not only does Premier have brilliant carers; it is also exceptionally well run; making my care seamless so I can get on with my life.

Sarah Batten, Yate-Good Care Guide

Thank you for outstanding care given to my mum.

The brilliant carers from Premier Homecare looked after my mum for the period August 2015 until she went into a home in October 2016.....

They were all brilliant and enabled mum to stay in her own home for as long as possible. Nothing was ever too much trouble for them and they were all so friendly and helpful. Mum looked forward to their visits. The out of hours office team were also very efficient and helpful. Thank you to you all!

Claire Allen, Almondsbury-Good Care Guide

High praise for Premier Homecare

I cannot speak highly enough of the care I have received from Premier Homecare.....

The caring staff are very prompt and so willing to help in every way. The management ensure their staff are kept up to date with continual training.

Anonymous-Good Care Guide

A wonderful organisation both caring and professional

To achieve the goal of being both ultra caring of the clients and a very professional yet friendly approachable organisation , is not easy.....

But premier homecare does so in buckets! The quality of care and competence that both my mother and mother in law receive cannot be faulted. The carers are kind but firm when necessary always with good humour and gentleness and importantly they never appear rushed or impatient with slow reacting clients. The admin staff are friendly and helpful both on the phone and on frequent home visits. We are very happy with premier and recommend them often to friends and acquaintances.

Anonymous-Good Care Guide

Very impressive service-Not like other agencies

I was very impressed with your service. Things that impressed me or had been issues with other agencies and weren't with you were:

- Carers - very friendly and helpful - they all introduced themselves! 
- on-call carers! - fantastic system
- Carer on time!
- being told the name of the carer visiting me - never happened elsewhere
- carers get paid for travel time (as friend who work in care agencies I know many d not get paid for this time - you clearly look after employees)
- clear contract - clear what carers can do, on cancelation costs and particularly what happens with expenses on outings i.e. bus expenses if I went shopping

Anonymous-Good Care Guide

Excellent carers.

Very friendly management, no hard sell, but confidence in their service....

They were recommended to me by someone with experience of a few different home care providers.
Carers have all be been extremely friendly, polite, respectful, and patient. They arrive on time, are keen to work and ensure you are satisfied with the way they are doing their work. All have been a pleasure to have in my home.
I genuinely can not find a single fault with this company, and I honestly recommend them.

Rob Giannetto, Clifton-Good Care Guide

Kind and caring

I would recommend Premier Homecare excellent service to Anyone....

Very reliable service office always informed of changes and very approachable. Carers are kind and caring nothing was too much truble. Expecially the main carer Sharon.H

Lyn Thomas, Clifton-Good Care Guide

Excellent all round service

Excellent, caring service provided by office staff and carers at a very difficult time.....

Everyone worked so hard to accommodate any changes as necessary and I would have no hesitation in recommending them to anyone needing such help, wish we'd enlisted their help earlier.

C Raven-Good Care Guide

Very reassuring as I live so far away

I live a long way away from my parents.....

and from the start our experience with Premier Homecare has been excellent; all aspects have been positive, from communication and management to care.
The help received has given us all confidence and put us in a much better position to face the future.

Anonymous-Good Care Guide

Excellent night care and convalescence service

My mother needed temporary night care following a spell in hospital.....

Premier Homecare were able to arrange this at short notice and the care lived up to and exceeded all expectations. The office management staff are friendly, courteous and helpful and the care staff were kindness itself. This all made a huge difference to the speed of my mother's recovery and my peace of mind knowing she was in good hands. I would certainly use them again.

Susan Clasper-Good Care Guide

Short-term care from cheerful, competent and efficient staff

I am severely disabled, totally wheelchair-bound and unable to move at all when in bed.....

other than my right forearm. My wife normally cares for me, but on two occasions now I have had exceptional service on short-term contracts from Premier Homecare, once for five weeks in 2012 and again recently for three days. Both times I found the care given to be excellent; all the carers were cheerful, competent and efficient. I would not hesitate to use them again, and I can recommend Premier Homecare to other people needing help. Signed, John Powell, retired medical practitioner, April 30, 2016.

John Powell, Almondsbury-Good Care Guide

Excellent care very professional

Premier have been very professional yet personable.....

and reliable in their care for my mother. I also find them very supportive to us the family.

Anonymous-Good Care Guide

Excellent service from both carers and the office

Premier look after my Mum and visit her twice a day.....

When asked if she had a favourite carer, Mum said 'they are all lovely'. This sums it up,they are all very caring and look after mum's needs. The office is also very helpful and are quick to inform me if mum needs attention. Can't praise them enough.

Anonymous-Good Care Guide

Premier homecare has excelled over other care providers

Premier homecare have provided care for my mother since 2011, and we have been very happy with the service they provide.....

Regular carers have been provided and have built a relationship with my mother, and I am informed promptly if there are any changes to the carers schedules. Phone calls and emails are picked up quickly and staff are very polite and efficient. The care along with the administration has been very efficient, unlike other care providers we have used. The carers are tailored to my mothers care and personality. I would recommend Premier over other care providers to anyone who is looking for help a home.

A Gill, Westbury Park-Good Care Guide

A Great team

Premier has provided care for my husband for the last couple of months.....

What an excellent group of Carers! We have got to know them and they us.I can trust them to work independently, following a care plan.They are always prompt and willing to support us in many tasks. They are well supervised by Senior Staff. The office keep us informed of any changes. A great team helping us through this difficult end of life pathway.

Jill Boreham, Olveston-Good Care Guide

Excellent personal service

Many thanks to all the staff for your flexibility in accommodating dad's requests over these last few difficult weeks.....

Your support has been greatly appreciated and my only regret is that dad did not avail himself of your services long before things got too much for him. I hope dad will continue to be a customer and I feel confident knowing that he will be getting home help regularly. From my visits to mum, now in a local nursing home I realise what a difference in personal care you offer as a one-to-one service compared with a large organisation.

Anonymous-Good Care Guide

Life changing!

From the time I spoke to the owner I felt my husband would be well cared for.....

I was impressed by the managers home assessment when other agencies such as OT's and district nurse were involved, and her concern that the best possible care would be provided, which it has been. This concern to give us the best possible service is ongoing and I feel very well supported.
The carers are reliable, skilled, knowledgeable and work as a team, which is very reassuring. Without exception they are a pleasure to have in our home and their cheerful Good Morning when they arrive gives the best possible start to our day.

Mavis Hyams, Henleaze-Good Care Guide

Family peace of mind

My very independently minded mother of 92 has been looked after by Premier staff for the last two years.....

Just a few visits a week, but enough to give her support that enables her to stay in her own home. She looks forward to the visits each week and plans shopping and chores accordingly. As her son, it gives me peace of mind that should anything cause concern the staff are able to respond and advise of any issues. I am extremely happy with the service provided.

Malcolm Batt, Horfield-Good care Guide

Well organised and friendly

Extremely well organised, staff friendly & very obliging.....

Have been very impressed regarding the way my father has & is being looked after, nothing seems to be to much trouble.
Good communications between the office & ourselves if any issues occur.
First class service, would recommend them to any one requiring this sort of service.

Robert Smith, Thornbury-Good Care Guide

Can't recommend them too highly

I have been with Premier homecare for two years and they have never missed an appointment.....

and have always done their best to accommodate to my needs. The carers are very kind and helpful and sensitive to my needs. I can't recommend them too highly

Pamela Davidson, Thornbury-Good Care Guide

Professional, reliable, helpful, thorough, happy

The tenants were impressed with Premier after meeting them at a Tenants meeting.....

A few weeks later premier held a coffee morning and again brought some of their staff for the tenants to meet. Since then, things have just got better. I find that Premier will pull out all stops in order to meet the requirments of the tenants, they are very professional in their approach, have good in depth care plans, communicate with us as support workers to highlight anything necessary. Lovely workforce.

Anonymous-Good Care Guide

Professional, reliable, contactable and human

We have used Premier for almost 2 years, initially to provide a companion service to mum who developed dementia & anxiety.....

Later, mum needed prompting to eat, take medication etc as well as companionship and accessing the community. Carers are friendly, competent and v reliable. Management & support staff are approachable, friendly, flexible and take a "hands on" approach to client welfare. Managers have attended meetings with medical staff & social workers to discuss mum's needs.

Anonymous-Good Care Guide

Personal Care

TOP PEOPLE TO WORK WITH.....

ALL THE CARERS ARE WELL TRAINED, VERY PROFESSIONAL, CARING AND FRIENDLY.
THEY NEVER FAIL TO ARIVE ON TIME.
WE VALUE THEM VERY HIGHLY.
THEY HAVE BECOME OUR FRIENDS.

Charles Wagstaff, Alveston-Good Care Guide

Caring and efficient

Premier provide carers for visits to my mother three times each day.....

I have found them to be excellent, the administration efficient and the carers pleasant and friendly.

Clive Burlingham, Stoke Bishop-Good Care Guide

Personal, professional, high quality care.

Premier Homecare look after my 90yr old father who has memory problems.....

As a result of their involvement he has been able to stay in his own home since my mother died and he has a wonderful quality of life. I cannot speak highly enough of the care that he receives. Everyone talks to him in a kind and sympathetic way and as well as his essential caring needs being met, three times a day he is taken out on trips to the Zoo or to Slimbridge Wildlife Park which he loves. We are all very grateful.

Dr Gill Callow, Stoke Bishop-Good Care Guide

There is always care and support training to do to keep up to date.

I have worked for premier for over 7 yrs.....

and I find the staff whether it's office or support workers very helpful and supportive always willing to help, there is always training to do to keep up to date.

Karen Hansford

I'm now back with premier were all the staff welcome me back with open arms

I started with premier 3 years ago and left in April to join another care company that promise me what I thought a better deal.....

but I was wrong. I'm now back with premier were all the staff welcome me back with open arms you can't get a better caring company as premier. very organised, friendly environment ,great training i would highly recommend premier home care to anyone that is wishing to join the care world I get great satisfaction out of my job and the company it's AMAZING

Heidi Nelson

The team are amazing and will really push you to achieve your ambitions

I have worked at Premier Homecare for over 2 years.....

The team are amazing and will really push you to achieve your ambitions in your career. I have never worked for a more professional and supportive care agency.

Emma Perry

I will always remember my time with Premier.

I have learned so much and enjoyed my time working with Premier.....

The office staff are helpful to a fault and the service users are lovely and endearing. My most memomarble experience are working with all the lovely carers who have so much patience and wisdom. I will always remember my time with Premier.

Marielle Montero

I'm pleased I made the right decision

I always count myself lucky.....

to of started working as a carer for such a spot on company, especially what you hear about others! Always on point for us carers and clients alike 

Fia Nana Kouzaris-Premier Homecare Carer

Very caring and supportive

I love working for this company....

as they are alway there to help and support you.
They care very deeply for the service users, carers and office staff

Helen Walmsley-Premier Homecare Carer

Made to feel so welcome

As a new Member of Staff.....

I have been made to feel so welcome, I love how professional and caring everyone is nothing seems to be too much trouble.

Janice Poole- Premier Homecare

Support and well managed visits

The support we as carers get whether it's to do with work or personal is fantastic.....

there is always somebody there if we have a problem with a call the friendliness of all the carers and office staff. The visits are very well managed so we are not flying from one part of Bristol to another things will always get sorted if needed to.

Karen Hansford-Premier Homecare Carer

I really feel part of a supportive team

I've only worked at Premier for a matter of weeks.....

but I definitely feel as though I have chosen the right career path with them. Every employee is supportive and have made me feel part of the team. Premier homecare has helped me to feel at ease in my new job role and I look forward to the coming months

Lisa Dare-Premier Homecare Carer

A very positive experience of home-care

We used Premier Care to provide home care for my elderly disabled mother and this was a very positive experience of home-care.

Her regular Carer was fantastic. So caring and thoughtful, and always mindful of Mum's disabilities and needs. On the occasions when her regular Carer was not available, the replacement Carers were equally caring & professional, and the replacement process was professionally handled.

Every interaction with Premier personnel, be it face-to-face, on the phone, or by email, left me confident that Mum's care was in safe & caring hands. Whilst not the cheapest of care providers, they did provide the very best care.

I would happily recommend Premier HomeCare to anyone seeking compassionate, caring and professional HomeCare services for themselves or their loved ones.

Jenny Sinclair - Google Reviews

Daily visit from the carers a great help.

I am writing this review on behalf of my elderly father, Alan Kemp, who has been receiving care from Premier Health Care.

After an initial resistance, he now finds the daily visit from the carers a great help. The carers have been able to work with him to help him overcome his negativity, and now for most of the time he enjoys having them help him with tasks around the house, doing some shopping and taking him out.
The cares and the office staff are all very professional and exceedingly helpful. I would be happy to recommend them to anybody looking for some care and support at home

Steve Kemp - Google Reviews

I would have no hesitation in recommending Premier Homecare Ltd to anyone.

Premier Homecare have looked after my friend Margaret, an MS sufferer, and my 90 year old mother over a period of 9 years.

 In all that time my friend and my mother have had nothing but excellent, compassionate and thorough care. Office support and carers have been first class without exception. I would have no hesitation in recommending Premier Homecare Ltd to anyone.

Peter Jackson - Google Review

They have never failed to take anything other than the greatest care of my mother

Have used Premier Homecare since August 2012 to provide daily care assistance and visits to my elderly mother.

 Their care allows my mother to remain in her home and maintain her independence. They have never failed to take anything other than the greatest care of my mother and I would highly recommend their services and care.

Malcolm Batt - Google Review

I feel confident knowing that he will be getting home help regularly

Many thanks to Eira and all the staff for their flexibility in accommodating dad's requests with home help over these last few difficult months.

Your support has been greatly appreciated and my only regret is that dad did not avail himself of your services long before things got too much for him.
I hope dad will continue to be a customer and I feel confident knowing that he will be getting home help regularly, he really looks forward to seeing the familiar faces.
With mum, now in a local nursing home I realise what a difference in personal care you offer as a one-to-one service compared with a large organisation. I only wish mum could have continued at home with more of her care at your high standards. care.

Sallise Skilton - Google Review

this Company seems to continue to provide very high standards of care to it's clients

I am an employee of Premier Homecare Limited in Bristol, having started with them shortly after it was set up in 2004.

It is in my view, an excellent Company and I am proud to be part of it's workforce. Despite ever increasing problems we hear about in the home care industry, this Company seems to continue to provide very high standards of care to it's clients (I like the fact I am working for a Company with standards like this) at the same time it seems to value the importance of having well trained, highly supported and motivated staff. I work in the office environment which is always well organised and calm. Nothing ever seems too much trouble and everyone seems to know the part they should be playing - in my view, a great team and company to work for.

Pat Moore - Google Reviews

Compassionate and sensitive carers: brilliant...

Kind, compassionate, sensitive carers

such as Karen, Milla, Amanda, Laura, and Joy looked after my mum in the last months of her life enabling her to remain at home as she wished. The care coordinator, Kate, was understanding and sensitive to both my mum's needs and the support we as a family needed. Care staff took time to get to know my mum and chatted to her always when they visited which my mum loved as well as always treating her with respect and dignity.

I can't rate them highly enough: too often care staff get a bad name but the staff at this company went above and beyond to enable my mum to continue to live as independently as possible and to ensure in her last months she was comfortable. Furthermore they supported the whole family through a gruelling time with grace and good humour.
Our thanks go out to them.

Mary W-Good Care Guide

Impressive quality of care

We arranged a temporary contract to support my husband three times a week with his personal care whilst I was recovering from hip surgery.

The pre contract assessment was carried out with great sensitivity. The notes for carers illustrated how well the assessor had listened to us and taken great care with the small details. The company made a great effort to meet our requirements regarding the time that suited us, The majority of carers were sensitive and able to develop an immediate rapport with my husband. One or two were exceptional and had sunny, friendly personalities. We understood that it wouldn't be possible to always have the same carer it certainly worked better for us when we knew the person who was coming.
I would have no hesitation in recommending Premier Homecare.

Christine Menzies-Good Care Guide

Excellent Care from Premier Homecare

All carers were kind, punctual, insightful, efficient, respectful, friendly and a pleasure to have in our home.

Arrangements were always confirmed promptly and the care was always delivered as agreed.
The office was efficient and friendly.
Excellent consistency in sending carers known to us even when providing extra care requested at short notice.
Dedicated contact in the office ensured good communications.
All round excellent service.

Louise Brown-Good Care Guide

Ensuring Safety

Premier have cared for my mother for nearly three years with the visits increasing during that time.

All of the carers have been really kind and they go above and beyond to ensure the safety, happiness and health of their client. Recently, they stopped some rogue builders from doing work on mum's roof. I have found them very supportive of myself as I deal with an elderly parent. I would recommend them without hesitation or reservation.

Francine Magee-Good Care Guide