Premier Homecare Customer and Carer Reviews

A year ago I got a job as a HCA with Premier Home Care Limited. I was totally disillusioned by my previous care companies. My friend had started for Premier and advised me to try there, as she found them really good. So off I went to Canford Lane. I was interviewed on the spot, gave my references, told them of my years as a Carer and how much I loved what I do, but hated the way Care was being delivered. I told that I had a condition called Fibromyalgia, but that I refused to let it get the better of me. Soon after, I got the lovely news that I was successful and was offered the job. I am so glad I did.
During the course of this past year I have had the most amazing support from all the staff , seniors and supervisors, and from management. I have loved every minute of this year. I have gained my confidence back, overcome the fear I had of management (as I had been badly bullied in a previous job) and got my joie de vivre back. My customers love to see me coming and I love brightening their day. I have had trials and tribulations, accidents and emergencies, highs and lows. Throughout all of that I had amazing support! Always. Immediately. Every time. I pop into the office regularly and got to know all the behind the scene lovelies who are there for support and friendship and encouragement. We laugh. A lot. We cry too, that happens in our job, because we treat our customers like we would care for a family member, and yes! it hurts when we lose one. We share their highs and their lows, and we help them to cope with their conditions, we keep their spirits up.
SO, if you are a Carer and you are unhappy with who you're with, then come to Premier. They give excellent training, have an awesome bunch of people working for them and you WON'T regret coming on board. Also they reward their staff for being good at what we do, there's loads of potential for promotion, they reward hard work and dedication. OH! They also have dedicated out of hours service that is second to none. Support, always there. Mentoring and shadowing with seniors and supervisors when you start.
AND they pay better than other companies. And 45p a mile, and I am now applying for Senior Carer, 1 year on. Seriously, pop in!
You won't regret it.
Pros: Excellent training, outstanding support, excellent employers.
Cons:I really can't think of even 1.

Home Care Assistant (Current Employee) June 2019

After working for Premier Homecare for almost a year, I left for financial reasons. WHY is it that we always think the grass is greener on the other side
WELL...... What a mistake !!! I lasted just a few days and came straight back.

Premier Homecare are by far the best care company I have worked for. to date.

Management are approachable and accommodating.

Premier Homecare really DO care about their staff and clients.

Working Hours are reasonable and with 1 hour calls and good time allowed for travel between calls you really can deliver excellent care and get to know your clients well and feel like you really do make a difference to another persons life and even the lives of their families, knowing that their loved ones are in good hands.

Just a brilliant team overall, from your fellow Support workers to the Admin team, Homecare Coordinators, Supervisors, Trainers, Rota department, Help desk and the out of hours on-call service,
You are supported 100%

Being back with Premier Homecare just a few weeks now I have increased my hours to full time and been offered a Senior Carer Position- I'm just thrilled to say the least ! Can't wait to see what the future holds !

Overall Premier Homecare actually offer very reasonable rates of pay, you get paid accurately and on time every month not to mention the excellent rate of pay for bank holidays !

If you want to be well supported, be part of a great team of carers, be given excellent training and work for an outstanding company
DON'T delay
JOIN Premier Homecare Today - What are you waiting for ?

Pros:1 hour calls, Good Training, Supportive Team
Cons: None !

RL Homecare Support Worker (Current Employee) from Westbury on Trym, Bristol on 16 August 2019

As well as supporting Mum and Dad, they were a huge support to us when we went through some difficult times and had some hard decisions to make. Nothing was ever too much trouble and it was always clear that Mum and Dad's needs and happiness were genuinely the most important thing to Premier and the people who work for them. Without exception, every carer and every member of staff demonstrated compassion, professionalism and empathy towards Mum and Dad and the wider family members. It is with much sadness we will end our connection with Premier as Mum sadly died this year and Dad has just gone into a care home but thank you, everyone and keep up the good work.

Elizabeth B (Daughter of Client) 8th July 2019

"I worked at Premier for 5 months. Unfortunately I had to change jobs due to travelling from home and university. However I would extremely recommend premier as employers. I had many personal downs during this period of work but I felt really supported throughout my time here. Thank you so much premier for your help and I miss everyone so much!"

Sophie 2nd July 2019

I cannot tell you how much it meant to me that you spoke to me on the phone when I didn't know which way to turn; you bent over backwards to put the care we needed in place immediately and I thank you from the bottom of my heart.
K really perked up when 'the girls' came in and I could hear them laughing. (singing sometimes)!
Carry on caring and, again, thankyou one and all.

With our love and very best wishes,

Ros and Ken 22nd May 2019

The team could not have been more supportive to Mum living on her own, even though she was of an age and generation that didn't see the need for assistance. The team were kind, considerate and caring. Able to adapt to Mum's changing moods and needs. As her dementia deteriorated, with patience, respect and always a smile, the team were also supportive to the family. They understood what the family were going through, always available for a chat and to give advice, which was invaluable. I would have no hesitation in recommending Premier Homecare to anyone.
How likely would you be to recommend Premier Homecare? Extremely Likely

J N (Daughter of Client). 9th April 2019

for just one hour every day, Monday to Friday, for the past seven months. All the carers were excellent and treated my Mother in Law with respect and kindness. They were always so time and conscientious. Thank you very much.

R K (Daughter-in-law of Client). 7th May 2019

who over the last 2 weeks have been amazing in holding everything together for not only mum and dad but also for us. Their professionalism is outstanding but it is their compassion, care and friendship which always shines through and has helped us through this difficult time. It has been so comforting knowing that they were always there especially for Alan at the end.
Thank you.
Maggie & Alan 22nd April 2019

They always treated us with dignity, courtesy and consideration.
Over and above the usual contracted care, they were prepared to escort my husband on social visits which gave him a lot of pleasure in the months before he died.
They are always prepared to listen even when they have heard the stories before.

5 Star Rating. Joyce F 12th April 2019

Premier Care were professional, caring and kept me fully informed of any concerns they had.
The staff are well trained and senior staff are experts in dementia and elderly care.
I would highly recommend this company both for the care they gave my parents and the reassurance they gave me - a worried daughter living a long way from them.

Jane K (Daughter) 10th January 2019

The staff are reliable, punctual, pleasant and assist me greatly with any daily tasks which need doing. Overall, I am extremely satisfied with the care and service provided by Premier Homecare

Michael N (Client) - 27th February 2019

Premier Homecare are punctual, efficient and professional as well as caring, kind and thoughtful. They are always there 24/7 when you need.

How likely would you be to recommend Premier Homecare? Extremely Likely

Helen P (Daughter of Client). 26th October 2018

Very well managed. really good staff, always on time, who do their job with conscientious attitude. most of all they give alot of themseves to to the work,they really do care. Thankyou so much.

Derek Bones 25th June 2018

Excellent training. Amazing people always ready to help you. Management very friendly and kindly. Travelling time and Rota very good organized.

Beata Bociańska 24th June 2018

The support is excellent and the document recordings are 2nd to none, ie MARS sheets/ time sheets/ Concern sheets and Task recording sheets. I am looking forward to the future with Premier

Trisha Weblin 24th June 2018

Hours to suit and nothing is ever too much trouble from the minute you walk through the door to random phone calls for reassurance. Not once are you made to feel uncomfortable and the support from the managers, supervisors, seniors and on call staff is faultless.

Sarah Fuller 21st June 2018

Training is excellant, support on the job is fantastic, job satisfaction is just great, you really feel that you make a difference to the service users life, you are always appreciated by both service users and the company. The rota department are fantastic and always try to find an answer to any issues that arise about the rota. Managment are lovely, always open and friendly, and willing to help with anything that arises in your professional life or personal life. I would always and have recommended premier home care to people looking for home care, and also carers looking to go into home care should go straight to premier no where else. 21/6/18

Sharon Windsor Denning 21st June 2018

and I love it! I’ve had so much support from everyone throughout the start of my long career with premier! I should of done it a long time ago, it is run amazingly, I’ve never been happier! Thank you to everyone at premier for the warm welcome and too all the lovely service users would highly recommend to anyone to work for this company.

Leah Torrington- 9th May 2018

The company are extremely reliable and communicate well with me and my parents. The staff have been very pleasant and in addition to providing an excellent service, they have gained our trust. As the needs of my parents increase, it is reassuring to know that I have someone who will listen and work with us. I feel fortunate to have found a company that has an outstanding culture and is so well run.

CT 5th March 2018

Well Done everyone x

Janice Poole 3rd March 2018

During in this time, I have been impressed by their high service levels from the carers to the administration staff.

Lewis Chard on Mar 02 2018

Everyone was lovely.
The support included just the right mix of personal care and practical support with household tasks.

John Garland on Jan 24 2018

They are well trained and the company has invested a lot of time in their staff

All of the carers have been really kind and they go above and beyond to ensure the safety, happiness and health of their client. Recently, they stopped some rogue builders from doing work on mum's roof. I have found them very supportive of myself as I deal with an elderly parent. I would recommend them without hesitation or reservation.

Francine Magee-Good Care Guide

such as Karen, Milla, Amanda, Laura, and Joy looked after my mum in the last months of her life enabling her to remain at home as she wished. The care coordinator, Kate, was understanding and sensitive to both my mum's needs and the support we as a family needed. Care staff took time to get to know my mum and chatted to her always when they visited which my mum loved as well as always treating her with respect and dignity. I can't rate them highly enough: too often care staff get a bad name but the staff at this company went above and beyond to enable my mum to continue to live as independently as possible and to ensure in her last months she was comfortable. Furthermore they supported the whole family through a gruelling time with grace and good humour. Our thanks go out to them.

Mary W-Good Care Guide

The pre contract assessment was carried out with great sensitivity. The notes for carers illustrated how well the assessor had listened to us and taken great care with the small details. The company made a great effort to meet our requirements regarding the time that suited us, The majority of carers were sensitive and able to develop an immediate rapport with my husband. One or two were exceptional and had sunny, friendly personalities. We understood that it wouldn't be possible to always have the same carer it certainly worked better for us when we knew the person who was coming. I would have no hesitation in recommending Premier Homecare.

Christine Menzies-Good Care Guide

Arrangements were always confirmed promptly and the care was always delivered as agreed. The office was efficient and friendly. Excellent consistency in sending carers known to us even when providing extra care requested at short notice. Dedicated contact in the office ensured good communications. All round excellent service.

Louise Brown-Good Care Guide

It is in my view, an excellent Company and I am proud to be part of it's workforce. Despite ever increasing problems we hear about in the home care industry, this Company seems to continue to provide very high standards of care to it's clients (I like the fact I am working for a Company with standards like this) at the same time it seems to value the importance of having well trained, highly supported and motivated staff. I work in the office environment which is always well organised and calm. Nothing ever seems too much trouble and everyone seems to know the part they should be playing - in my view, a great team and company to work for.

Pat Moore - Google Reviews

Your support has been greatly appreciated and my only regret is that dad did not avail himself of your services long before things got too much for him.
I hope dad will continue to be a customer and I feel confident knowing that he will be getting home help regularly, he really looks forward to seeing the familiar faces.
With mum, now in a local nursing home I realise what a difference in personal care you offer as a one-to-one service compared with a large organisation. I only wish mum could have continued at home with more of her care at your high standards. care.

Sallise Skilton - Google Review

 Their care allows my mother to remain in her home and maintain her independence. They have never failed to take anything other than the greatest care of my mother and I would highly recommend their services and care.

Malcolm Batt - Google Review

 In all that time my friend and my mother have had nothing but excellent, compassionate and thorough care. Office support and carers have been first class without exception. I would have no hesitation in recommending Premier Homecare Ltd to anyone.

Peter Jackson - Google Review

After an initial resistance, he now finds the daily visit from the carers a great help. The carers have been able to work with him to help him overcome his negativity, and now for most of the time he enjoys having them help him with tasks around the house, doing some shopping and taking him out.
The cares and the office staff are all very professional and exceedingly helpful. I would be happy to recommend them to anybody looking for some care and support at home

Steve Kemp - Google Reviews

Her regular Carer was fantastic. So caring and thoughtful, and always mindful of Mum's disabilities and needs. On the occasions when her regular Carer was not available, the replacement Carers were equally caring & professional, and the replacement process was professionally handled.

Every interaction with Premier personnel, be it face-to-face, on the phone, or by email, left me confident that Mum's care was in safe & caring hands. Whilst not the cheapest of care providers, they did provide the very best care.

I would happily recommend Premier HomeCare to anyone seeking compassionate, caring and professional HomeCare services for themselves or their loved ones.

Jenny Sinclair - Google Reviews

but I definitely feel as though I have chosen the right career path with them. Every employee is supportive and have made me feel part of the team. Premier homecare has helped me to feel at ease in my new job role and I look forward to the coming months

Lisa Dare-Premier Homecare Carer

The office staff are helpful to a fault and the service users are lovely and endearing. My most memomarble experience are working with all the lovely carers who have so much patience and wisdom. I will always remember my time with Premier.

Marielle Montero

The staff got to know my Mum and would talk to her about her past, and more importantly listened to her experiences. The relationship that was built up between my Mum and the carers was special.At the end of her life my Mum was able to be at home where she wanted to be. Without the excellent support from her carers this wouldn't have been possible. She had 4 visits a day, which meant that there was a continuity of care, also Mum looked forward to seeing them. If there was ever a problem, the office were quick to inform us so it could be rectified. The office staff are approachable, friendly and efficient. In our experience no problem was too small to be dealt with. Their professionalism was outstanding. We will as a family never forget their kindness.

Anonymous-Good Care Guide

I have been made to feel so welcome, I love how professional and caring everyone is nothing seems to be too much trouble.

Janice Poole- Premier Homecare

there is always somebody there if we have a problem with a call the friendliness of all the carers and office staff. The visits are very well managed so we are not flying from one part of Bristol to another things will always get sorted if needed to.

Karen Hansford-Premier Homecare Carer

Though the rest of us from the family live thousands of miles away, we are reassured that our loved one is in good hands, not least because of the prompt and detailed reportage. The trained carers are cheerful, kind and capable. Moreover, the consideration, empathy and personal interest that the senior staff have displayed, is remarkable and in no way compromises their excellent professionalism in all matters. Recently, I was able to observe the caring first-hand and would highly recommend this service, to those looking for additional help; after a crisis ( e.g. hospitalisation), or as a long-term arrangement.

Reviewed by Feruzan Mehta Atal-Good Care Guide

as they are alway there to help and support you.
They care very deeply for the service users, carers and office staff

Helen Walmsley-Premier Homecare Carer

to of started working as a carer for such a spot on company, especially what you hear about others! Always on point for us carers and clients alike 

Fia Nana Kouzaris-Premier Homecare Carer

The quality of care was excellent and both Mum and my sister enjoyed seeing the carers who generally remained constant.This meant my mother who has Alzheimer's got to know and remember the carers.
The carers always appeared to enjoy their work and did mention on several occasions what a good company Premier were to work for and it showed.
Having such a caring company in place allowed us as family members to feel confident about the care mum was receiving.If Premier were concerned about Mum they rang straight away and if times of visits changed I was contacted as well.
Thank you so much Premier.

Anonymous-Good Care Guide

My Mum was very reluctant to have carers in her home but from day one she loved them and wondered how she'd managed before . Every carer she had was kind, compassionate and treated her with dignity. Nothing was too much trouble for any of them. I was also very impressed with the professionalism of Premier Homecare. If the carers had any concerns, not only did they record them in Mum's file but the office would ring me to inform me. It gave me huge peace of mind to know that she was being so well looked after. For that reason alone I consider their services very good value for money. They may not be the cheapest company around but you get what you pay for. They were recommended to me by a friend whose Mum had needed their services and I have in turn recommended them to another friend for his Mum and would not hesitate to do so again in the future.

Reviewed by Debra Lloyd-Good Care Guide

During that time I have not been let down once by Premier, which gives me and my family peace of mind. Premier keep to their scheduled times nearly always. If they have to change my times, they consult me beforehand. I greatly value this, because I can plan my day properly knowing Premier carers will be here at the right time. Most carers from Premier are of a very high standard. I normally have the same group of carers all the time, even when carers are on holiday or off sick. I am speech impaired, Premier understand I need continuity of carers, which makes my life much easier and less stressful. When a new carer is introduced to me, the new carer shadows a senior carer who has worked with me many times before. Again, making my life so much easier, not having to explain everything to new carers. My careplan from Premier is very in depth yet comprehensive; detailing my daily 
routines and preferences; enabling carers to do things the way I prefer them to be done. The office staff contact me directly by email, instead of contacting me via a third party, putting me in control. Premier office staff are in touch with what is happening, and deal with things efficiently, promptly and with the highest degree of respect. In my experience, an agency can have brilliant carers; but if the agency isn't run well; it has adverse effects on my life. Not only does Premier have brilliant carers; it is also exceptionally well run; making my care seamless so I can get on with my life.

Sarah Batten, Yate-Good Care Guide

They were all brilliant and enabled mum to stay in her own home for as long as possible. Nothing was ever too much trouble for them and they were all so friendly and helpful. Mum looked forward to their visits. The out of hours office team were also very efficient and helpful. Thank you to you all!

Claire Allen, Almondsbury-Good Care Guide

The caring staff are very prompt and so willing to help in every way. The management ensure their staff are kept up to date with continual training.

Anonymous-Good Care Guide

But premier homecare does so in buckets! The quality of care and competence that both my mother and mother in law receive cannot be faulted. The carers are kind but firm when necessary always with good humour and gentleness and importantly they never appear rushed or impatient with slow reacting clients. The admin staff are friendly and helpful both on the phone and on frequent home visits. We are very happy with premier and recommend them often to friends and acquaintances.

Anonymous-Good Care Guide

and I find the staff whether it's office or support workers very helpful and supportive always willing to help, there is always training to do to keep up to date.

- Carers - very friendly and helpful - they all introduced themselves! 
- on-call carers! - fantastic system
- Carer on time!
- being told the name of the carer visiting me - never happened elsewhere
- carers get paid for travel time (as friend who work in care agencies I know many d not get paid for this time - you clearly look after employees)
- clear contract - clear what carers can do, on cancelation costs and particularly what happens with expenses on outings i.e. bus expenses if I went shopping

Anonymous-Good Care Guide

They were recommended to me by someone with experience of a few different home care providers.
Carers have all be been extremely friendly, polite, respectful, and patient. They arrive on time, are keen to work and ensure you are satisfied with the way they are doing their work. All have been a pleasure to have in my home.
I genuinely can not find a single fault with this company, and I honestly recommend them.

Rob Giannetto, Clifton-Good Care Guide

The team are amazing and will really push you to achieve your ambitions in your career. I have never worked for a more professional and supportive care agency.

Emma Perry

Very reliable service office always informed of changes and very approachable. Carers are kind and caring nothing was too much truble. Expecially the main carer Sharon.H

Lyn Thomas, Clifton-Good Care Guide

Everyone worked so hard to accommodate any changes as necessary and I would have no hesitation in recommending them to anyone needing such help, wish we'd enlisted their help earlier.

 C Raven-Good Care Guide

but I was wrong. I'm now back with premier were all the staff welcome me back with open arms you can't get a better caring company as premier. very organised, friendly environment ,great training i would highly recommend premier home care to anyone that is wishing to join the care world I get great satisfaction out of my job and the company it's AMAZING

Heidi Nelson

and from the start our experience with Premier Homecare has been excellent; all aspects have been positive, from communication and management to care.
The help received has given us all confidence and put us in a much better position to face the future.

Anonymous-Good Care Guide

Premier Homecare were able to arrange this at short notice and the care lived up to and exceeded all expectations. The office management staff are friendly, courteous and helpful and the care staff were kindness itself. This all made a huge difference to the speed of my mother's recovery and my peace of mind knowing she was in good hands. I would certainly use them again.

Susan Clasper-Good Care Guide

other than my right forearm. My wife normally cares for me, but on two occasions now I have had exceptional service on short-term contracts from Premier Homecare, once for five weeks in 2012 and again recently for three days. Both times I found the care given to be excellent; all the carers were cheerful, competent and efficient. I would not hesitate to use them again, and I can recommend Premier Homecare to other people needing help. Signed, John Powell, retired medical practitioner, April 30, 2016.

John Powell, Almondsbury-Good Care Guide

and reliable in their care for my mother. I also find them very supportive to us the family.

Anonymous-Good Care Guide

When asked if she had a favourite carer, Mum said 'they are all lovely'. This sums it up,they are all very caring and look after mum's needs. The office is also very helpful and are quick to inform me if mum needs attention. Can't praise them enough.

Anonymous-Good Care Guide

Regular carers have been provided and have built a relationship with my mother, and I am informed promptly if there are any changes to the carers schedules. Phone calls and emails are picked up quickly and staff are very polite and efficient. The care along with the administration has been very efficient, unlike other care providers we have used. The carers are tailored to my mothers care and personality. I would recommend Premier over other care providers to anyone who is looking for help a home.

A Gill, Westbury Park-Good Care Guide

What an excellent group of Carers! We have got to know them and they us.I can trust them to work independently, following a care plan.They are always prompt and willing to support us in many tasks. They are well supervised by Senior Staff. The office keep us informed of any changes. A great team helping us through this difficult end of life pathway.

Jill Boreham, Olveston-Good Care Guide

Your support has been greatly appreciated and my only regret is that dad did not avail himself of your services long before things got too much for him. I hope dad will continue to be a customer and I feel confident knowing that he will be getting home help regularly. From my visits to mum, now in a local nursing home I realise what a difference in personal care you offer as a one-to-one service compared with a large organisation.

Anonymous-Good Care Guide

I was impressed by the managers home assessment when other agencies such as OT's and district nurse were involved, and her concern that the best possible care would be provided, which it has been. This concern to give us the best possible service is ongoing and I feel very well supported.
The carers are reliable, skilled, knowledgeable and work as a team, which is very reassuring. Without exception they are a pleasure to have in our home and their cheerful Good Morning when they arrive gives the best possible start to our day.

Mavis Hyams, Henleaze-Good Care Guide

Just a few visits a week, but enough to give her support that enables her to stay in her own home. She looks forward to the visits each week and plans shopping and chores accordingly. As her son, it gives me peace of mind that should anything cause concern the staff are able to respond and advise of any issues. I am extremely happy with the service provided.

Malcolm Batt, Horfield-Good care Guide

Have been very impressed regarding the way my father has & is being looked after, nothing seems to be to much trouble.
Good communications between the office & ourselves if any issues occur.
First class service, would recommend them to any one requiring this sort of service.

Robert Smith, Thornbury-Good Care Guide

and have always done their best to accommodate to my needs. The carers are very kind and helpful and sensitive to my needs. I can't recommend them too highly

Pamela Davidson, Thornbury-Good Care Guide

A few weeks later premier held a coffee morning and again brought some of their staff for the tenants to meet. Since then, things have just got better. I find that Premier will pull out all stops in order to meet the requirments of the tenants, they are very professional in their approach, have good in depth care plans, communicate with us as support workers to highlight anything necessary. Lovely workforce.

Anonymous-Good Care Guide

Later, mum needed prompting to eat, take medication etc as well as companionship and accessing the community. Carers are friendly, competent and v reliable. Management & support staff are approachable, friendly, flexible and take a "hands on" approach to client welfare. Managers have attended meetings with medical staff & social workers to discuss mum's needs.

Anonymous-Good Care Guide

I have found them to be excellent, the administration efficient and the carers pleasant and friendly.

Clive Burlingham, Stoke Bishop-Good Care Guide

ALL THE CARERS ARE WELL TRAINED, VERY PROFESSIONAL, CARING AND FRIENDLY.
THEY NEVER FAIL TO ARIVE ON TIME.
WE VALUE THEM VERY HIGHLY.
THEY HAVE BECOME OUR FRIENDS.

Charles Wagstaff, Alveston-Good Care Guide

As a result of their involvement he has been able to stay in his own home since my mother died and he has a wonderful quality of life. I cannot speak highly enough of the care that he receives. Everyone talks to him in a kind and sympathetic way and as well as his essential caring needs being met, three times a day he is taken out on trips to the Zoo or to Slimbridge Wildlife Park which he loves. We are all very grateful.

Dr Gill Callow, Stoke Bishop-Good Care Guide