Clients often ask what to all the Premier Homecare staff do at our two offices, so we decided to focus on each department starting with our Home Care Coordinators in Bristol.
Home Care Co-ordinators at the Premier Homecare office in Westbury-on-Trym are vital to the smooth running of our award-winning home care services on a daily basis across Bristol and South Gloucestershire.
The team of Home Care Coordinators at Premier Homecare carry out a range of duties in Bristol.
They handle the initial enquiry and deal with the planning required for each bespoke care package we provide for every service user.
They will make the initial assessment of the client’s needs and then send communications out to the relevant carers as well as an overview for clients, which includes a bespoke Care Plan for each individual.
The Home Care Coordinators will also overview all new home care services and carry out an interim 6-week review initially to ensure at the beginning of the package, everything is running smoothly and is accurate to the client’s requirements, then an annual review to ensure the Care Plan is being adhered to and update any relevant changes if needed.
The Home Care Coordinators (HCC) are an important part of the Home Care business overall, and our HCC workers have an NVQ Level 3 in Health & Social Care, as well as office experience and a minimum of five years of care experience.
HCC staff risk assess all home care packages to ensure that they are safe for carers and service users. This includes areas such as manual handling equipment. If there is a potential risk, a HCC will notify a carer immediately.
Our team of HCC staff also get feedback from all care workers at client properties in Bristol and South Gloucestershire on all care packages.
This helps them to improve home care services wherever possible, as well as enabling HCC employees to liaise with the Planning and Help Desk teams.
Our Senior HCC has been with us for 10 years, while two other HCC workers have worked their way up through different care roles at Premier Homecare.
In fact, of the Head Office staff working at Premier Homecare, only three have not come originally from a care background with care sector experience.
To find out more about the full range of our Home Care services in Bristol, please visit here.
To have a chat with us about our Home Care services in Bristol, please ring our Westbury-on-Trym head office on 0117 959 2013, mention this News post and ask to speak to a member of the Home Care team.
