And, with six of the 11 care workers now being jailed, the spotlight is on the home care and domiciliary care industry once again.
In an ideal, perfectly-regulated world, the scenario would never have happened – and the BBC report has shown that there is room for improvement in our industry regulatory body, the Care Quality Commission.
But how can the Winterbourne View experience be avoided? At Premier Homecare we have a strict set of policies and procedures in place, including:
Our care workers are DBS checked prior to employment commencing
Our interview process is thorough with robust policies in place
Our care workers are monitored on-site regularly
Our clients provide feedback and are shown how to complain and raise any concerns they may have
Our care workers are assessed on announced AND unannounced visits
Most importantly, our care workers remember they are dealing with people, not products. They have integrity, and passion for professional home care. Qualities including kindness, caring and patience and reliability count – and these qualities are actively nurtured by our management team.
If you have any queries about our home care services in Bristol, please feel free to contact us here.